Frequently asked questions

We value our customers and are committed to making your trash removal as easy as possible. To help ensure efficient service, here are some important guidelines, best practices, and answers to common questions.

Still have questions?

Contact us via email at mooretrashservice@hotmail.com or give us a ring at 202-699-0178.

  • Only household trash should be placed in your bins. Please do not add construction debris, large items, metal objects, or yard debris.

  • It's your responsibility to ensure your bins remain in good condition.

    We recommend you store them in a shaded area to protect them from direct sunlight, which can cause wear over time. Clean them regularly by rinsing with water and a mild detergent to prevent odors and pests. Avoid overloading bins to prevent damage to the lid or handles.

  • Moore’s Trash and Recycling Service is not responsible for trash left outside the bins. Always ensure all trash is inside your designated containers.

    If you have more trash than your bin can hold, you can contact us to add more cans to your account. Leaving trash outside the bin is done at your own risk.

  • Please notify us within 24 hours if your trash wasn't collected. Any photos you can provide via email are also helpful.

    ☎️ 202-699-0178
    📧 mooretrashservice@hotmail.com

  • Our service hours are as follows:

    • Monday: 7am–5pm

    • Tuesday: 9am–5pm (Office hours only; no regular service)

    • Wednesday–Friday: 7am–5pm

  • No — we observe all federal holidays.

    If a holiday falls on a scheduled service day, your trash will be collected on the next available service day — unless it's a Tuesday. Service is not available on Tuesdays, except by appointment.

  • Please pay your invoice by the due date to avoid service interruption and late fees. If your can is removed due to nonpayment, a delivery fee will apply upon reinstatement.

    You can make a quick, secure online payment here by credit card or mail a check/money order to our billing office:

    Moore’s Trash & Recycling Service (Billing)
    1327 Crosswind Place
    McDonough, GA. 30252

  • Not receiving a bill does not release you from your obligation to pay on time. If this happens, please contact us immediately to resolve the issue.

    ☎️ 202-699-0178
    📧 mooretrashservice@hotmail.com

  • Please contact us via email at mooretrashservice@hotmail.com or give us a ring at 202-699-0178.